We collect Personal Information and Non-Personal Information (as defined below) from you when you register or set up account with us on our Platform. When you start using the Services, we ask you to provide certain information as part of the registration process, and in the course of your interface with the Platform. We will collect this information through multiple means and in various places through the Services, including but not limited to, account registration forms, contact us forms, or when you otherwise interact with BLOSTEM, including at customer support.
Information that you may provide to us voluntarily while registering on our Platform for using our Services, including but not limited to, full name, mobile number, email address, password, photograph, audio file, location, date of birth, gender, Permanent Account Number (PAN), Aadhar details, e-KYC through UIDAI, CKYC through CERSAI, income/salary information, marital status, sexual orientation, biometric data, health status and nominee details. We may also ask you to provide your financial information, including but not limited to, billing address, bank account details, credit/debit card details, payment related details, payment method data, debit instructions, e-mandates, standing instructions or any other personal/financial information as required by various applicable laws and regulations from time to time to process the Services (“Personal Information”).
Certain additional information about yourself on a case to case basis. Further, when you visit our Platform, we may log certain non-personal information such as your IP address, cookie information, browser type, mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time and time spent.
Any information that is freely available, accessible in the public domain, furnished under the Right to Information Act, 2005 or any other law for the time being in forced, where such information shall not be regarded as sensitive personal data or information. We may also retrieve from your records available with third party Know Your Customer (KYC) Registration Agency (KRA), information such as your KYC details, KYC status, father’s name, occupation, address details and related documents.
Please note that our Platform may link you to third-party websites/apps (“Third-Party Sites”), that may collect your personal information, for which the Company is not in any manner responsible for the security of such Third-Party Sites or their privacy practices or content. Nonetheless, we seek to protect the integrity of the App and our Platform and welcome any feedback at about these websites. Please contact us at [email protected]
The Company’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
We take care to allow your Personal Information and Non-Personal Information to be accessed only by those who really need it in order to perform their tasks and duties and to third parties who have a legitimate purpose for accessing it and with your consent. Your Personal Information and Non-Personal Information will be transferred only to a Third-Party Sites that ensures the same level of data protection that is mandated under the IT Act and the SDPI Rules.
We use the Personal Information and Non-Personal Information provided by you:
We may send you text messages on your registered mobile number that you share with us.
We may disclose your Personal Information and Non-Personal Information, to the extent necessary:
We may store and retain your Personal Information and Non-Personal Information, to the extent necessary:
To carry out the Services for the user on the Platform. Generally, this means, we will keep your Personal Information and Non-Personal Information as long as your account is active or as needed to provide our Services;
Retain and use the information collected as necessary to comply with our legal obligations, resolve disputes or for other business purposes;
Retain your Personal Information and Non-Personal Information for  months after you cancel/ deactivate/ unsubscribe your account with us, as our business practice; and
Where we have no continuing legitimate business need to process your Personal Information and Non-Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
We are dedicated to guarding the security of your information and our Platform has several industry-standard security technologies and procedures devised to help protect your data from unauthorized access, use, destruction or disclosure, including technical and organizational security measures to protect the security of your personal data both online and offline. The App receives regular security scans and penetration tests. The App also receives regular malware scans. In addition, the App uses an SSL certificate as an added security measure. We require username and passwords for our employees who can access the personal information of Users that we store and/or process on the servers. In addition, we actively prevent third parties from getting access to the personal information of Users that we store and/or process on the servers. We will implement reasonable security measures every time you (a) place an order, (b) enter, submit, or access your information, (c) register, or (d) access the App.
You specifically consent and agree that the Personal Information pertaining to your account on the Platform shall be both accurate and current. If you wish to update your Personal Information which is inaccurate or incorrect, we shall provide self-help tools for you to directly review or update certain aspects of your Personal Information in our records. As per the existing legal regulations, specific data fields (such as name, Aadhar number, address etc.) in your Personal Information would be locked in our systems once you enter that information in our Platform. If any part of your Personal Information changes during the course of your engagement with us and your use of our Platform, please use these self-help tools provided by us to update that Personal Information or email us at [email protected]
We will respond to all requests in accordance with the applicable laws.
BLOSTEM does not sell, trade, or otherwise transfer to outside third parties your Personal Information. Please note that (i) if we delete your Personal Information as requested, we will no longer be able to provide our Services to you and (ii) we may need to keep such Personal Information for a while during the shutting down and billing process. Users also have the option to request for an account deactivation instead. This will temporarily block user access to the App and the Platform until they send a re-activation request and successfully re-activate their account.
To make a request for such disclosure, or identification, deactivation and/or deletion of the Platform account and Personal Information in all our systems that we store on you, please send an email to [email protected] or write to us at BLOSTEM, 8A/37G, GF, PLOT NO-37G, BLOCK NO-8A, W.E.A KAROL BAGH, Delhi, Central Delhi, Delhi, India, 110005
The contents of this website and the Platform may not be reproduced partially or fully, without due permission from BLOSTEM, as per the Copyright Act, 1957. If referred to as a part of another publication, the source must be appropriately acknowledged. The contents of this website cannot be used in any misleading or objectionable context.
– Privacy Officer: Akshat Gupta
– Email: [email protected]
– Address: 8A/37G, GF, PLOT NO-37G, BLOCK NO-8A, W.E.A KAROL BAGH, Delhi, Central Delhi, Delhi, India, 110005